Delivery and Return/Chính sách giao hàng và trả hàng

Delivery

We will charge a delivery fee for every order you place. The current fee will always be communicated to you when you place an order.

Free delivery within HCM city.

NOFU will arrange for delivery to your door. Deliveries are not done on weekends and public holidays and we only deliver within Vietnam. Our ability to deliver is also always subject to the availability of the goods and the supply of accurate delivery address details.

We will always do our best to ensure that delivery happens on time. If we are unable to deliver the goods to you within the time periods specified above, we will contact you as soon as we become aware of any issues that will delay delivery to you.

On delivery of your order, you will receive a single document containing your invoice, packing slip and returns form.

Please ensure that you or your authorised representative is available at the delivery address. If anyone other than the purchaser is accepting delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. We may in certain instances require the person accepting delivery to produce a form of identification. On delivery we will require that you or your authorised representative sign a duplicate copy of the delivery note and fill in your or their name. This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. We reserve the right to charge an additional fee in the event of more than one failed delivery, should we deem it appropriate in the circumstances.